Privacy Notice

This notice explains what personal data PawMoving processes, why, and the rights you have. It covers this website (pawmoving.com) and the PawMoving account experience (configuring a pet, requesting quotes, booking, uploading documents, messaging, and reviews). It describes what the product actually does today.

1. Who we are

PawMoving is operated by Athanix OÜ ("PawMoving", "we", "us"), which is the controller of the personal data described here. Our full company details and postal address are in the Legal Notice at /legal-notice. For privacy questions or to exercise your rights, email privacy@pawmoving.com.

2. The pre-login site

Browsing the public pages (the landing, corridor and breed guides, the cost pre-check, and the learn articles) does not require an account. When product analytics is enabled, we keep an anonymous per-browser identifier in your browser's local storage to understand the pre-login funnel (which guides and steps people use); it is not tied to your name and is not used for advertising. Analytics is off until it is configured; when it is enabled the provider is PostHog, and we will state its hosting region and retention here before it goes live. The public pages also set two first-party preference cookies: visitor_country, holding only your country code so the site can show you the most relevant routes and prices, and pawport_locale, holding your language preference (seeded from your browser's language on your first visit and changed only by your explicit choice, kept for 12 months). Both are functional preferences: they identify no one and track nothing across sites.

3. Signing in

Sign-in is passwordless. We email you a magic link that is valid for a short period and can be used once; sign-in tokens and session tokens are stored hashed, so the plain values exist only in the email we send you and in your browser. Signing in sets a first-party session cookie (pawport_session for pet owners, pawport_supplier_session for transporters) that keeps you signed in. These are strictly necessary and set no advertising or cross-site trackers.

4. Configuring a pet and requesting quotes

To match you with transporters we process the pet profile you build (species, breed, size and travel-relevant traits), your move (origin, destination, dates, and preferences), and your contact details. This is used to compute eligibility and to broadcast your request to matched, vetted transporters so they can quote. Legal basis: steps taken at your request before a contract, and our legitimate interest in operating the marketplace.

5. Booking, payment, and escrow

When you accept a quote we take payment and hold it in escrow, releasing it to the transporter after delivery is confirmed. Card payment is processed by our payment processor, Stripe; we do not store your full card number. Where taxes apply to a payment, Stripe computes them automatically from your billing location. We keep the booking, the amounts, and an immutable ledger of the escrow movements as the financial record of the transaction. Legal basis: performance of the contract, and compliance with our legal and accounting obligations.

6. Documents you upload

Travel documents you upload (for example a vaccination record or health certificate) are stored in private object storage and are readable only through short-lived signed links. We derive deterministic validity checks from the dates you enter against your route's rules. An optional feature that reads a document to pre-fill those dates is off until it is configured; when it is enabled, this section will state what is sent to it. Documents can contain data about you and your veterinarian; we process them solely to help you assemble a compliant move.

7. Messaging and reviews

Messages you exchange about a move are stored so you and your transporter (and, where needed, a PawMoving coordinator) can see the thread. A review you leave after a completed, paid move is published with the move's route, travel mode and transporter; reviews come only from real bookings.

8. Who processes data for us

We rely on a small set of providers acting on our instructions: Stripe for payment processing, Resend for transactional email (with Brevo as a failover), Vercel for application hosting, a managed PostgreSQL database, and Cloudflare object storage for uploaded documents. Each processes data under a contract that restricts its use to providing its service. We do not sell personal data, we run no advertising, and we do not use your data to train models.

9. International transfers

A pet move is cross-border by nature, and some of our providers process data outside your country, including in the United States. Where a transfer of personal data needs a safeguard under the law that applies to it, we rely on an approved adequacy decision where one covers the transfer, and otherwise on standard contractual clauses with the provider. You can ask us at privacy@pawmoving.com which safeguard applies to a given transfer.

10. How long we keep data

• Magic-link tokens: short-lived and single use.
• Sessions: until they expire or you sign out.
• Bookings, ledger entries, and reviews: retained as the record of the transaction for as long as our legal, tax and accounting obligations require.
• Uploaded documents: for the life of the move and the account, so you can reuse them for a later journey; delete them from your account at any time.
• Account data: for the life of the account, then as required by law.

11. Your rights

You can ask us to give you a copy of your personal data, to correct it, to delete it, to restrict or stop a particular use of it, or to send it to you in a portable form, and you can withdraw consent where we rely on consent. Write to privacy@pawmoving.com and we will act on your request. Depending on where you live, you may also have the right to complain to the data protection authority for your country, and we will not restrict your access to it or treat you differently for exercising any of these rights.

12. Children

The service is for adults arranging the transport of their own animals and is not directed at children.

13. Changes and contact

We update this notice when the product's data flows change, and the date above with it. Privacy: privacy@pawmoving.com. General: hello@pawmoving.com. Our postal address is in the Legal Notice at /legal-notice.